An individual proclaiming is a period of time Warner Cable professional are spilling tips on Reddit.

Moments Warner Cable, the second-largest service provider of television and internet service across the nation, informed Quartz that it’s searching the posts. “We’re not able to validate if this people is actually an up to date or previous personnel,” a spokesman explained.

Reddit user cableguy_the going an “Ask me personally items” (AMA) thread, posting images of their identification document badge and consistent as proposed proof their work. His own solutions to the query being available in are incredibly genuine. Below are a few features (typos safeguarded).

On Comcast’s impending acquiring of your energy Warner wire:

We want the merger as the existing party accountable would be the most awful recently record. Many getting terminated as a result of impossible performance metrics. Every energy has-been for customer care reps and stripped-down from your those who really browse the housing and correct harm . It’s in pretty bad shape and the corporation is work like crap IMHO [in your humble advice].

In the stress between gurus and support service interpreter:

Yea customer care associates and technicians tend to be combating a warfare that nobody sees. You despise all of them, the two dislike all of us. These people determine visitors the problem is the equipment with regards to hardly ever are. Most people determine visitors to simply pay no attention to what the guy on the phone says because chances are high really good, they have never bound a property, hung a drop or set line.

On what’s really completely wrong really association:

Don’t think 50% of the particular representative from the phone claims. Merely arrange the computer . Enable him manage. He’s carried this out prior to. The agent only answers phones. it is almost NEVER the equipment evoking the issues.

On the information to obtain better support:

When a technical happens ,ask for his supervisors amounts. Make sure he understands it is not to burn your but to rise issues. He might phone his own sup to be certain its fantastic but that can help.

On what’s preventing a lot quicker net down load speed:

Actually, standard analog wire. It will take upward sooo a lot of data transfer . 1 route per frequency vs bonding numerous wavelengths to deliver 8 programs for a downstream and 4 for an upstream . Even as proceed 100% digital tv.. online will have more quickly. Likewise congestion. If you live around a college it’s survival in an uncertain future . Granny would use her 15 meg for e-mail and surfing but small Johnny college or university teen blows up the bandwidth in the neighborhood utilizing netflix and torrenting and games. So far these people shell out identically. IMHO what can hit this really is capping info and giving everybody else uncapped increase.

On the reasons why splitting your cable tv link are a terrible idea:

Setting up a splitter just to attenuate the signal is truly foolish you even have abstraction referred to as attenuators that this without creating needless splitter. However it is true that extreme alert can be just as awful as deficiency of we refer to as that distortion

On whether this Reddit AMA will set you back your his own work:

I may be terminated according to who attracts me. I might also get an additional benefit its so difficult to share because of the technique this provider is now built.

About how Wi-Fi signs happen to be unreliable, that can also be vanquished by entrances and structure:

Certainly very true. Plaster wall space specially.Solid timber doorways, getting into a basement whenever network router belongs to the second carpet or vice versa. Wireless is definitely a fickle monster.

Individual “broken” cable modem:

Yea I discover this most. I would personally state in certain seasons I would personally claim 5percent belonging to the modems I traded are actually defective. We would many puppy and pony show and just exchange it anyhow. The issue is generally definitely not technology related. Modems either perform or the two don’t. Absolutely very tiny among. They might be very simple systems. We have program customers utilizing personal laptop things performing all right, next switch back into the company’s devices and each and every thing goes to shit. They nevertheless desire a whole new modem..Its insanity.